Privacy policy

Privacy Policy

This Privacy Policy governs the collection and treatment of personal data that is provided by users when accessing, browsing and/or making use of the features of the A’RCOPEDICO online store, accessible from institutional website www.arcopedico.com (hereinafter website). When for the use or application of any service it is necessary to provide personal data, users shall guarantee its accuracy, authenticity and validity. To this effect, it shall be the obligation of users to maintain data up to date.

1. Data Collection, Purposes, Basis of Legitimacy and Retention Periods:

By accepting this Privacy Policy you authorize A’RCOPEDICO, brand own by ROPAR - Fabrico de Calçado Ortopédico, S.A., tax ID 500235660 and registered address Travessa de Santa Eufémia 851, 4485-060 Canidelo, VCD (Portugal) to process your data and include them in a processing record under its responsibility for the following purposes:

1.1 Contact

The User can contact A’RCOPEDICO, through the forms established for this purpose on the website. To this end, the user must provide A’RCOPEDICO information about the type of query, their name and surname, as well a contact. A’RCOPEDICO will use this data to process the query and contact the User. The legal basis for the processing of such data is based on the consent of the User.

1.2 Registration

For online registration on this website and A’RCOPEDICO online store, the User is required to provide their identifying data. For newsletter only a valid email, for the online store information as name, last name, email, address, contact and tax ID. Such data will be processed by A’RCOPEDICO to allow the user access to their private area within the website and allow them the use of the features of their personal account.

The legal basis for the processing of such data is based on the consent of the User. Such data will be retained as long as the User is registered.

1.3 Shopping

In order to carry out the process of purchasing A’RCOPEDICO products, the user must provide personal data that will be processed by A’RCOPEDICO to manage shipments, payments and collections, as well as to provide other services as Customer Support. The legal basis for the processing of such data is based on the execution of a contract. The retention period shall be five years, unless other time limits apply.

1.4 Human Resources

The user may contact A’RCOPEDICO through website, Social Media or email in order to take part in selection processes or do a spontaneous job application. To do so they provide their identification and contact details, as well as other information related to their academic and professional training. Such data will be used to take the User into account for active or future job openings. The legal basis for the processing of such data is based on the consent of the User.

1.5 Newsletters

The User can, if desired, provide their email address in order to subscribe A’RCOPEDICO newsletter and receive the latest news, promotions and updates. This communications will be made periodically. The legal basis for the processing of such data is based on the consent of the User. The retention period of this data shall be the time that the user remains subscribed to our Newsletter sending system.

1.6 Photographs

From time to time, a User contacts A’RCOPEDICO in order to receive more information about a product/service, sending images. The User must have in mind that if contact done openly, his photo will be accessible to any user. Be careful with the photos you upload. In addition, they may be used to create statistics and send commercial information related to these services, among other activities. Furthermore, by sending a photograph, you assign us the rights of intellectual property in the broadest terms and give us your consent to use your image without any limitation for any commercial or promotional purpose, to disseminate it, etc.

1.7 Comments and Ratings

The User may comment or rate A’RCOPEDICO products/services. The User must have in mind that when doing this any user has access to its publication. In addition, they may be used to create statistics and send commercial information related to these services, among other activities. Furthermore, you assign us the rights of intellectual property in the broadest terms and give us your consent to use your comment/rate without any limitation for any commercial or promotional purpose, to disseminate it, etc.

1.8 Advertising

With the User authorization, A’RCOPEDICO may send him advertising of services and/or promotions related with A’RCOPEDICO, such as news and/or discounts, among others. The legal basis for the processing of such data is based on the consent of the User.

1.9 Commercial Communications

When a user makes a purchase through A’RCOPEDICO online store, we may send them commercial communications about our company’s products, to the extent that they are similar to those purchased, and unless the user tells us otherwise through the procedure to that effect. We can also send necessary communications to finalize the purchase, proceed to deliveries and other issues related with Customer Support. The legal basis of this processing is legitimate interest.

1.10 Cookies

The website uses technology for the implementation of files called cookies on the user’s device, which may be used for access and navigation of A’RCOPEDICO website. Cookies can be blocked or disabled at any time through browser configuration options, and are used to improve your browsing experience on our website, analyze user’s navigation and offer personalized content. If you would like more information, please see our Cookies Policy. The legal basis for the processing of such data is based on the consent of the User.

1.10.1 What are cookies and why are they used?

Text files sent by a web server to the user’s browser (Microsoft Edge, Mozilla Firefox, Google Chrome, Opera, Safari, etc.) and to the device—whether desktop or mobile—used for browsing. A cookie allows the website to identify the user’s device, using the information stored on it, whenever the user revisits the website using the same device.

The use of cookies enables the website to provide full functionality, personalize the user experience, perform analytics, and improve the services offered. They are also used to deliver personalized advertising, applications, and newsletters on the Internet and through social media platforms. Cookies also allow us to obtain important information, such as how many people click on an ad on social media, with the goal of visiting this online store. The information is used to measure and optimize advertising on social media.

1.10.2 Cookies and Storage Duration

Cookies can be stored for different periods in your browser/device. Temporary cookies are stored on your device until you close your browser. Persistent cookies have a longer validity period and are deleted when you return to the website that created the cookie.

1.10.3 Accepting or Declining Consent

You can disable, enable, or delete cookies at any time.

  • Website: You can choose to accept or decline cookies from our website. If you choose to decline cookies, strictly necessary cookies will not be blocked.
  • Browser settings: if you wish to block or delete cookies received from the arcopedico.com website, you can do so by changing your browser settings via the “Help” or “Guide” function. Please note that if you choose to disable all cookies, necessary, functional, and performance cookies will be blocked, and this may impair your browsing experience on the site. For example, you will be able to visit the public pages of the website, but you may not be able to access the shopping cart or make purchases on the website.

2. With whom do we share your data?

We may share your data with service providers who help or support us to provide our services. We may also share your data with other brands from ROPAR. Among others, we may share your data with the following recipient.

  • Financial institutions;
  • Providers of technological and storage services;
  • Providers and collaborators of services related to marketing and advertising;
  • Providers and collaborators of logistics and transport services.

3. Exercise of Rights

Furthermore, the User may revoke their consent for the such processing, exercising their rights of access to and rectification or erasure of their personal data, objection to processing, restriction of processing and data portability, alerting A’RCOPEDICO by sending an email to apoiocliente@arcopedico.com or writing to:

Apoio Cliente A’RCOPEDICO

ROPAR – Fabrico de Calçado Ortopédico, S.A.

Travessa de Santa Eufémia, 851, 4485-060 Canidelo, VCD, Portugal

It must write “Data Protection” as the subject line. We only accept written communications. In both cases, the communication should be accompanied by any official document that will provide identification, to prevent access to the user’s data by third parties.

The User can communicate any modification in writing or request their removal, indicating so through any of the addresses provided. At any time, the user may lodge a complaint with the control authority.

4. Security and Data Protection

ROPAR undertakes all actions necessary to ensure the safeguarding of the User's personal data. However, and since the Internet is not a 100%, ROPAR cannot guarantee the security of any information, nor be responsible for losses or damages caused to the User as a result of the loss of confidentiality of the information.

5. Acceptance of the Privacy Policy

It is understood that the User accepts the conditions of this Privacy Policy when entering his data. Completing the forms implies the User's consent to the data process and to the use of data in accordance with the privacy conditions described in this document.

6. Modification of Privacy Policy

ROPAR reserves the right at any time to modify its Privacy Policy, respecting the current legislation on data protection. The modifications will always be made in this page. The User should visit this page regularly to be updated about our Privacy Policy.

Applicable Language to this Privacy Policy

The applicable language of this Privacy Policy is Portuguese. Any version of the same in a different language is offered for the user’s convenience and to facilitate their understanding. However, this Privacy Policy shall always be governed by its Portuguese version. In case of any discrepancy between the Privacy Policy in any other language and its Portuguese version, the Portuguese version will prevail.

 

Shopify Privacy Policy: https://www.shopify.com/pt/legal/privacy/consumers 

Canidelo, Vila do Conde, March 1st, 2026